{"id":29,"date":"2023-03-22T17:00:53","date_gmt":"2023-03-22T21:00:53","guid":{"rendered":"https:\/\/siunik.ca\/?page_id=29"},"modified":"2023-06-15T12:32:17","modified_gmt":"2023-06-15T16:32:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.siunik.ca\/fr\/faq\/","title":{"rendered":"FAQ (foire aux questions)"},"content":{"rendered":"<div  class=\"tatsu-r1ce9u1xn tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"90px 0px 90px 0px\",\"l\":\"60px 0px 60px 0px\",\"t\":\"60px 0px 60px 0px\",\"m\":\"30px 0px 30px 0px\"}' data-padding-top='30px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-has-two-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-S1lcg9_Jlh\" ><style>.tatsu-S1lcg9_Jlh.tatsu-row-wrap > .tatsu-row{padding: 30px 15px 30px 15px;background-color: rgba(255,255,255,0.9);}@media only screen and (max-width:1377px) {.tatsu-S1lcg9_Jlh.tatsu-row-wrap > .tatsu-row{padding: 15px 15px 15px 15px;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-S1lcg9_Jlh.tatsu-row-wrap > .tatsu-row{padding: 15px 15px 15px 15px;}}@media only screen and (max-width: 767px) {.tatsu-S1lcg9_Jlh.tatsu-row-wrap > .tatsu-row{padding: 15px 15px 15px 15px;}}<\/style><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-third tatsu-column-align-middle tatsu-column-image-none tatsu-column-effect-none  tatsu-H1b9g5Oyeh\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-single-image tatsu-module align-center tatsu-image-lazyload tatsu-external-image tatsu-BkM9l9_yg2  \" ><div class=\"tatsu-single-image-inner \" style=\"\" ><div class = \"tatsu-single-image-padding-wrap\" style = \"\" ><\/div><img class = \"tatsu-gradient-border\" data-src = \"https:\/\/siunik.ca\/wp-content\/uploads\/2023\/05\/SI_Unik_Icone_FAQ_501x480px.png\" alt =\" \"  src =\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=\"  \/><\/div><style>.tatsu-BkM9l9_yg2 .tatsu-single-image-inner{border-style: solid;max-width: 84%;}.tatsu-BkM9l9_yg2.tatsu-single-image{transform: translate3d(0px,0px, 0);}<\/style><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-H1b9g5Oyeh.tatsu-column{width: 33.33%;}.tatsu-H1b9g5Oyeh.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-H1b9g5Oyeh > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-H1b9g5Oyeh > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-H1b9g5Oyeh > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-H1b9g5Oyeh > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}.tatsu-H1b9g5Oyeh.tatsu-column > .tatsu-column-inner{border-radius: 15px;}.tatsu-H1b9g5Oyeh.tatsu-column > .tatsu-column-inner > .tatsu-column-bg-image-wrap > .tatsu-column-bg-image{border-radius: 15px;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-H1b9g5Oyeh.tatsu-column{width: 33.33%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-H1b9g5Oyeh.tatsu-column{width: 33.33%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-H1b9g5Oyeh.tatsu-column{width: 100%;}.tatsu-H1b9g5Oyeh.tatsu-column{margin: 0px 0px 15px 0px !important;}}<\/style><\/div><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-two-third tatsu-column-align-middle tatsu-column-image-none tatsu-column-effect-none  tatsu-Bym9gcu1x2\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-ByN9l5_kl3   \" ><style>.tatsu-ByN9l5_kl3 .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-ByN9l5_kl3.tatsu-inline-text{margin: 0px 0px 0px 0px;}@media only screen and (max-width: 767px) {.tatsu-ByN9l5_kl3 .tatsu-inline-text-inner{width: 100%;text-align: center;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<h2><span class=\"swatch-grey   swatch-blue-grey  swatch-white \"><span class=\"\" style=\"color: #cb2128;\"><span class=\"swatch-amber \"><span class=\"\"><span class=\"swatch-deep-orange \">FAQ<\/span><\/span><\/span><\/span><\/span><\/h2>\n<\/div><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-HJrcgqOyln   \" ><style>.tatsu-HJrcgqOyln .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-HJrcgqOyln.tatsu-inline-text{margin: 0px 0px 15px 0px;}@media only screen and (max-width: 767px) {.tatsu-HJrcgqOyln .tatsu-inline-text-inner{width: 100%;text-align: center;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<h1><span class=\"swatch-brown \">Foire aux questions<\/span><\/h1>\n<\/div><\/div><div  class=\"tatsu-module tatsu-normal-button tatsu-button-wrap align-block block-left  tatsu-S1v5equke3 button-transform  tatsu-hide-mobile \"><a class=\"tatsu-shortcode x-largebtn tatsu-button left-icon    bg-animation-none  \" href=\"https:\/\/siunik.ca\/fr\/contact\/\" style= \"\"  aria-label=\"Contactez-nous\" data-gdpr-atts={} >Contactez-nous<\/a><style>.tatsu-S1v5equke3 .tatsu-button{background-color: rgba(5,130,202,1);color: #ffffff ;}.tatsu-S1v5equke3 .tatsu-button:hover{background-color: rgba(0,53,84,1);color: rgba(255,255,255,1) ;}.tatsu-S1v5equke3.tatsu-normal-button{margin: 0 0 0px 0;}<\/style><\/div><div  class=\"tatsu-module tatsu-normal-button tatsu-button-wrap align-block block-center  tatsu-Sk_9g5_1xh button-transform  tatsu-hide-desktop tatsu-hide-laptop tatsu-hide-tablet \"><a class=\"tatsu-shortcode blockbtn tatsu-button left-icon    bg-animation-none  \" href=\"https:\/\/siunik.ca\/contact\/\" style= \"\"  aria-label=\"Contactez-nous\" data-gdpr-atts={} >Contactez-nous<\/a><style>.tatsu-Sk_9g5_1xh .tatsu-button{background-color: rgba(5,130,202,1);color: #ffffff ;}.tatsu-Sk_9g5_1xh .tatsu-button:hover{background-color: rgba(0,53,84,1);color: rgba(255,255,255,1) ;}<\/style><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-Bym9gcu1x2.tatsu-column{width: 66.67%;}.tatsu-Bym9gcu1x2.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-Bym9gcu1x2 > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-Bym9gcu1x2 > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-Bym9gcu1x2 > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-Bym9gcu1x2 > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-Bym9gcu1x2.tatsu-column{width: 66.67%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-Bym9gcu1x2.tatsu-column{width: 66.67%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-Bym9gcu1x2.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-r1ce9u1xn .tatsu-section-background{background-image: url(https:\/\/siunik.ca\/wp-content\/uploads\/2023\/03\/Canva_huissierAlaPorte.png);background-repeat: no-repeat;background-attachment: fixed;background-position: top left;background-size: cover;}.tatsu-r1ce9u1xn .tatsu-bg-blur{background-repeat: no-repeat;background-attachment: fixed;background-position: top left;background-size: cover;}.tatsu-r1ce9u1xn .tatsu-section-pad{padding: 90px 0px 90px 0px;}.tatsu-r1ce9u1xn .tatsu-section-offset-wrap{transform: translateY(-0px);}.tatsu-r1ce9u1xn > .tatsu-bottom-divider{z-index: 9999;}.tatsu-r1ce9u1xn > .tatsu-top-divider{z-index: 9999;}.tatsu-r1ce9u1xn .tatsu-section-overlay{background: rgba(5,130,202,0.25);mix-blend-mode: normal;}@media only screen and (max-width:1377px) {.tatsu-r1ce9u1xn .tatsu-section-pad{padding: 60px 0px 60px 0px;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-r1ce9u1xn .tatsu-section-pad{padding: 60px 0px 60px 0px;}}@media only screen and (max-width: 767px) {.tatsu-r1ce9u1xn .tatsu-section-pad{padding: 30px 0px 30px 0px;}}<\/style><\/div><div  class=\"tatsu-HyYcg5d1gh tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"90px 0px 90px 0px\",\"l\":\"60px 0px 60px 0px\",\"t\":\"60px 0px 60px 0px\",\"m\":\"30px 0px 30px 0px\"}' data-padding-top='30px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-Syq9lqd1lh\" ><style>.tatsu-Syq9lqd1lh.tatsu-row-wrap > .tatsu-row{padding: 30px 15px 30px 15px;}@media only screen and (max-width:1377px) {.tatsu-Syq9lqd1lh.tatsu-row-wrap > .tatsu-row{padding: 15px 15px 15px 15px;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-Syq9lqd1lh.tatsu-row-wrap > .tatsu-row{padding: 15px 15px 15px 15px;}}@media only screen and (max-width: 767px) {.tatsu-Syq9lqd1lh.tatsu-row-wrap > .tatsu-row{padding: 15px 15px 15px 15px;}}<\/style><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-align-middle tatsu-column-image-none tatsu-column-effect-none  tatsu-Syo9xcd1e2\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-HJncx5_yg3   \" ><style>.tatsu-HJncx5_yg3 .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-HJncx5_yg3.tatsu-inline-text{margin: 0px 0px 0px 0px;}@media only screen and (max-width: 767px) {.tatsu-HJncx5_yg3 .tatsu-inline-text-inner{width: 100%;text-align: center;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<h5><span class=\"swatch-brown\">Vous trouverez ici les r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es par notre client\u00e8le au sujet de nos produits.<\/span><\/h5>\n<\/div><\/div><div  class=\"tatsu-module tatsu-divider-wrap  tatsu-ryTt2Oyl3   \"  ><style>.tatsu-ryTt2Oyl3 .tatsu-divider{height: 2px;width: 100%;background: rgba(0,53,84,1);}.tatsu-ryTt2Oyl3.tatsu-divider-wrap{text-align: left;}<\/style><hr class=\"tatsu-divider\"\/><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-rJ0qg9uklh   \" ><style>.tatsu-rJ0qg9uklh .tatsu-inline-text-inner{width: 100%;text-align: left;}@media only screen and (max-width: 767px) {.tatsu-rJ0qg9uklh .tatsu-inline-text-inner{width: 100%;text-align: center;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<p>Si vous ne trouvez pas l\u2019information recherch\u00e9e, n\u2019h\u00e9sitez pas \u00e0 nous contacter via un des boutons\u00a0<span style=\"background-color: white; font-family: Calibri, sans-serif; font-size: 11pt; letter-spacing: 0px;\">\u00ab <\/span><span style=\"font-size: 16px; letter-spacing: 0px;\">CONTACTEZ-NOUS <\/span><span style=\"font-size: 11pt; line-height: 107%; font-family: Calibri, sans-serif; background-color: white;\">\u00bb<\/span><span style=\"font-size: 16px; letter-spacing: 0px;\">\u00a0de cette page. Il nous fera plaisir de vous r\u00e9pondre et d\u2019alimenter cette page avec des questions qui nous sont pos\u00e9es r\u00e9guli\u00e8rement.<\/span><\/p>\n<\/div><\/div><div  class=\"tatsu-module tatsu-accordion tatsu-accordion-style1 tatsu-HJGIq2O1gn   \"  ><style>.tatsu-HJGIq2O1gn .accordion-head{color: rgba(0,53,84,1) ;}.tatsu-HJGIq2O1gn .accordion-head:hover{color: rgba(5,130,202,1) ;}.tatsu-HJGIq2O1gn .accordion-content.ui-accordion-content{border-color: rgba(0,166,251,1); }.tatsu-HJGIq2O1gn .accordion-head.ui-accordion-header{border-color: rgba(0,166,251,1); }.tatsu-HJGIq2O1gn.tatsu-module{margin: 0 0 60px 0;}<\/style><div data-collapsed=\"1\" class = \"tatsu-accordion-inner\"><h3 class=\"accordion-head h6\">POURQUOI NE PUIS-JE PAS FAIRE UNE NOTE DE CR\u00c9DIT\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>La facture initiale doit \u00eatre transf\u00e9r\u00e9e aux comptes recevables.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">EST-CE QUE JE PEUX FAIRE UNE REMISE POUR PLUSIEURS DOSSIERS\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Oui, vous pouvez s\u00e9lectionner plusieurs dossiers et faire la remise.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">EST-CE QUE LES FRAIS DE GESTION DU MODULE \u00ab ENTENTE DE PAIEMENT \u00bb SONT G\u00c9R\u00c9S DANS JURISOFT\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Oui, les frais de gestion pour le module \u00ab entente de paiement \u00bb autant que la saisie de revenu sont g\u00e9r\u00e9s automatiquement.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">EST-CE QUE JE PEUX RENVERSER UNE PERCEPTION DANS LA SAISIE DE REVENUS\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Oui, vous pouvez toujours annuler des perceptions dans l\u2019\u00e9cran saisi de revenus.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">EST-CE QUE JE PEUX ANNULER UNE FACTURE\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Non, il n\u2019est pas possible d\u2019annuler une facture, mais vous pouvez toujours faire une note de cr\u00e9dit.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">EST-CE QUE JE PEUX MODIFIER LA DATE SUR LA FACTURE\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Oui, il est possible de modifier la date de la facture.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">EST-CE QUE JE PEUX LIER DES DOSSIERS\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Oui, vous pouvez lier plusieurs dossiers ensemble.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">EST-CE QU\u2019UN DOSSIER DE PAIEMENT \u00c9CHELONN\u00c9 PEUT \u00caTRE TRANSF\u00c9R\u00c9 EN SAISIE DE REVENU ET VICE VERSA\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Oui, dans le m\u00eame dossier, vous pouvez activer un des deux modules.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">COMMENT REMETTRE UN RAPPORT PER\u00c7U PARTIELLEMENT\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Pour remettre un rapport per\u00e7u partiellement, il faut ajouter un re\u00e7u final.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">EST-CE QUE JE PEUX MODIFIER LE NOM DU B\u00c9N\u00c9FICIAIRE LORS D'UNE REMISE\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Oui, c\u2019est possible de modifier le nom du b\u00e9n\u00e9ficiaire.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">EST-CE QUE JE PEUX MODIFIER LE TAUX DANS UN \u00c9TAT FOURNISSEUR\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Oui, vous pouvez recalculer le taux tant que l\u2019\u00e9tat fournisseur n\u2019est pas transf\u00e9r\u00e9 aux comptes fournisseurs.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">EST-CE QUE JE PEUX FAIRE UN SEUL ENVOI POUR LE DOSSIER AU COMPLET INCLUANT LES RAPPORTS, LES FACTURES ET LES DOCUMENTS\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Oui, il faut utiliser le menu action dans l\u2019\u00e9cran de dossier pour envoyer le dossier au complet.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">EST-CE QUE JE PEUX ACTIVER DES FRAIS SI UNE FACTURE CLIENT N\u2019EST PAS PAY\u00c9E\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Oui, il est possible d\u2019activer des frais dans l\u2019\u00e9cran condition de paiement.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">EST-CE QUE JE PEUX BLOQUER CERTAINS ACC\u00c8S POUR UN UTILISATEUR\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p><span class=\"NormalTextRun SCXW192931351 BCX0\">Oui, il est possible de bloquer\/donner des acc\u00e8s aux utilisateurs dans <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW192931351 BCX0\">le menu s\u00e9curit\u00e9<\/span><span class=\"NormalTextRun SCXW192931351 BCX0\">.<\/span><\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">EST-CE QUE JE PEUX ENVOYER DES \u00c9TATS DE COMPTE AUTOMATIQUEMENT\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Oui, il est possible d\u2019envoyer les \u00e9tats de compte automatiquement.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">POURQUOI NE PUIS-JE PAS ENCAISSER UNE AVANCE\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p><span class=\"TextRun SCXW149448031 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW149448031 BCX0\">V\u00e9rifiez si la perception est active pour le dossier.<\/span><\/span><\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">COMMENT ANNULER UN RE\u00c7U\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Il faut utiliser le menu \u00ab Action \u00bb dans le re\u00e7u que vous voulez annuler.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">QU\u2019EST-CE QUI M\u2019EMP\u00caCHE D\u2019AJOUTER UN RAPPORT OU UNE PROC\u00c9DURE\u2009?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Il faut r\u00e9activer le dossier avec un clic droit dans l\u2019arborescence et choisir \u00ab R\u00e9activer \u00bb.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h6\">COMMENT CHANGER LE NOM DU CLIENT SUR LA FACTURE ?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Dans l\u2019\u00e9cran des comptes \u00e0 recevoir, vous pouvez utiliser le bouton \u00ab \u00e9diter \u00bb pour changer les coordonn\u00e9es.<\/p>\n<\/div><\/div><\/div><\/div><div  class=\"tatsu-module tatsu-divider-wrap  tatsu-S1Tqx5dJx2   \"  ><style>.tatsu-S1Tqx5dJx2 .tatsu-divider{height: 2px;width: 100%;background: rgba(0,53,84,1);}.tatsu-S1Tqx5dJx2.tatsu-divider-wrap{text-align: left;}<\/style><hr class=\"tatsu-divider\"\/><\/div><div  class=\"tatsu-module tatsu-normal-button tatsu-button-wrap align-block block-center  tatsu-Hk8g5xcuyxn button-transform  \"><a class=\"tatsu-shortcode blockbtn tatsu-button left-icon    bg-animation-none  \" href=\"https:\/\/siunik.ca\/fr\/contact\/\" style= \"\"  aria-label=\"Contactez-nous\" data-gdpr-atts={} >Contactez-nous<\/a><style>.tatsu-Hk8g5xcuyxn .tatsu-button{background-color: rgba(5,130,202,1);color: #ffffff ;}.tatsu-Hk8g5xcuyxn .tatsu-button:hover{background-color: rgba(0,53,84,1);color: rgba(255,255,255,1) ;}.tatsu-Hk8g5xcuyxn.tatsu-normal-button{margin: 0 0 0px 0;}<\/style><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div 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30px 0px 30px 0px;}}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"<div><a href=\"https:\/\/www.siunik.ca\/fr\/faq\/\" class=\"exp-read-more exp-read-more-underlined\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ (foire aux questions) - Unik<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/siunik.ca\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ (foire aux questions) - Unik\" \/>\n<meta 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